FAQs

Diana Blush – Frequently Asked Questions (FAQ)

1. When will my order be processed?
Orders are typically processed within 2–5 business days. You will receive a confirmation email with tracking information once your order has been shipped.

2. How long does shipping take?

• North America Standard Shipping: 5–10 business days

• North America Expedited Shipping: 2–5 business days

• International Shipping: 7–15 business days
  Delivery times may vary depending on your location and customs processing.

3. Do you offer international shipping?
Yes, we ship worldwide. International shipping rates and delivery times vary based on your location.

4. How can I track my order?
Once your order ships, you will receive a tracking number via email. You can use this number to track your shipment at any time.

5. Can I change or cancel my order?
Orders can only be changed or cancelled within 12 hours of placing them. Please contact us as soon as possible if you need assistance.

6. Why didn’t I receive my order yet?
Shipping times are estimates and may be affected by carrier delays, customs clearance, or high demand periods. Please check your tracking information for updates.

7. Will I have to pay customs or import fees?
International customers may be required to pay customs duties, taxes, or import fees depending on their country. These charges are not controlled by Diana Blush.

8. What if my order arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order number and photos of the item. We will resolve the issue as quickly as possible.

9. What payment methods do you accept?
We accept major credit cards, debit cards, and other secure payment methods available at checkout.

10. How can I contact Diana Blush?
You can contact our support team through our Contact Us page or by email. We aim to respond within 24–48 business hours.